Refunds
Return Process
We do our best to provide you with exactly what you ordered. For whatever reason, though, it doesn’t always work out. Here’s how to expedite your return:
- Login to your account to request a return authorization
- Choose the products you wish to return or exchange from your order and submit your request.
- We will make appropriate shipping and insurance arrangements.
- Print the shipping label that you will receive by email.
- Send all items back to us using the label provided.
Return Policy
Please make sure you read and understand our return policy:
- Items returned must be in new or like-new condition in their original packaging.
- Items marked down for final sale may not be returned or exchanged.
- Returns will be accepted if postmarked within 30 days of your receipt of the item.
- At our discretion we will:
o Refund the price you paid for the item OR
o Provide a replacement
Unless we sent you the wrong item or there is a manufacturer defect all returns will be subject to:
§ A 25% re-stock fee on opened merchandise
§ The cost of return shipping
- Make sure the item is safely packaged.
Focal
Focal has been creating benchmark acoustic equipment since 1979, specializing in drivers for home and car audio. Focal products offer unrivaled sound quality and have the looks to match; The finish on the speakers is unsurpassed in the industry.
As part of JMlabs, Focal employs some of the best drivers in the business. The drivers are so good in fact that other loud speaker manufacturers use JMlab drivers in their lines.
T+A
A German company known for their high-end audio equipment from Amplifiers, Receivers, Turntables, Loudspeakers to Headphones. The quality, style and performance is ahead of its pack as a whole that provides everything you need for your hi-fi experience.
Klipsch – Heritage Dealer
Shortly after finishing his service in WW II, Paul W. Klipsch designed and hand-built the legendary Klipschorn® speaker in a tiny tin shed in Hope, Arkansas in 1946. From these all-American roots he went on to become an American audio pioneer and a proud member of the engineering and science hall of fame. He gave rise to speaker technologies that would forever impact generations of music lovers.
NOT AT THE BIG BOX STORES
Klipsch speakers have become legendary and being the Heritage Dealer for South Texas, we carry the TOP Klipsch lines that you can’t buy at the big box stores.
VPI Industries – Reference Dealer
VPI Industries Inc. is owned by a family of audiophiles and offers products made in the USA. VPI makesultrahigh-end turntablesthat are not only fantastic to listen to but also have high aesthetic appeal. They are truly functional works of art.